Frequently Asked Questions

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

We accept all major credit cards including VISA, MasterCard, American Express, Discover. We also accept Paypal, Apple Pay, Google Pay and Amazon Pay. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Once an order has been placed and processed, we are generally unable to make any changes. If your order has not shipped, please feel free to contact us using our website's Chat feature. To ensure all orders are promptly shipped and delivered as quickly as possible, the order shipment queue cannot be interrupted. Please feel free to contact the courier if you wish to make any changes to your delivery address.

After your order has shipped, you will receive a unique link to your order’s current status, where you can watch your shipment in real time.

You may also check on the status of your order by using the chat feature on our website and selecting the Track My Order button. You will be able to start tracking your order once your order has been picked up and scanned by the courier. 

We apologize if anything like this ever occurs!! We are happy to look into this for you and make it right. In order to proceed, please contact us using the chat button on our website. Please provide a picture of the item for quality control to ensure we bring this to our team’s attention.

Honeydew customers get fast, free shipping on all orders over $50 (USD). 

We are working on providing Honeydew Intimates products to as many people in as many locations as possible. International shipping costs will depend on the country and location of the delivery address and will be determined at check out. NOTE: International shipments are eligible for return only, no exchanges. Honeydew Intimates is not responsible for return postage fees. NOTE: Customs, duties and taxes may be charged upon delivery. Honeydew Intimates does not cover the cost of international customs, duties or taxes.

We require a signature upon delivery for orders over $100. If your order is under $100 and a signature is being required, this decision has been made by the courier and is out of our control. For questions regarding signature requirements, please contact the courier for more information.

Due to higher order volumes during the holiday season, your order may take up to 2 - 3 business days to be processed. Once your items have shipped, they will be delivered from our doorstep to yours within 3-7 business days (Domestic orders shipping within the US only). Once processed you will receive an email confirmation regarding your shipping details. For orders over $100.00, a signature will be required upon receipt of delivery.

Please note that during holiday and sale seasons, order processing will take 3 - 4 business days. Once your items have shipped you will receive a shipping notification. Your order will be delivered from our doorstep to yours within 3-7 business days after it is shipped (Domestic orders within the US only). For orders over $100.00, a signature will be required upon receipt of delivery. For questions regarding signature requirements, please contact USPS/UPS for more information.

Shipping Rate & Delivery *All shipments are sent from Chatsworth, CA. Orders ship between Monday through Fridays only, excluding federal holidays.

You may also check on the status of your order by using our website's chat feature. You may indicate the order number and email address used to purchase in order to track your order. You will be able to start tracking your order once your order has been picked up and scanned by the courier.

If you are still experiencing issues with your order, please contact support using the chat feature of our website. 

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them. 

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

You will be refunded the original price paid for the item, minus any shipping fees. Original shipping costs are not refunded. Reward points are refunded back into your account and can be used on your next order. 

You’ll first want to start your return or exchange by clicking the link below. Once you’ve entered your order number and zip code, the system will prompt you to select the item(s) you wish to send back, as well as the new Exchange item(s) if you’d like to switch for a different product. Once these steps are completed, you’ll be prompted to print your return label.

Return Center

Yes, you may opt to use your own shipping method and label.

Please be sure to send your order to the address below and include the packing slip or copy of your confirmation email so we may identify your order number. Please also make sure to save your tracking number so that you may track the progress of your package.

Attn: Honeydew Returns/Exchanges 20830 Dearborn Street, Chatsworth, CA 91311

Please note, each shipping label provided within Honeydew’s return portal is created with the exact weight for the items in your return request. In the event you have more than one order to return at the same time, your returns must be packaged separately in their original order with their appropriately assigned return label in order to avoid delays, weight violations or lost packages.

FINAL SALE items are “FINAL SALE” and therefore they are not eligible for return or exchange. Please note that Gift Card purchases are also final sale and not eligible for return or exchange.

You may return your order but please note that Honeydew Intimates is not responsible for any return shipping, duty or customs fees. International orders are not eligible for exchange requests.

Please reach out to our Customer Support Team and they would be happy to help provide options, if applicable. You can contact them using the chat feature of the website. 

We are open Monday-Friday (9:00 AM - 4:00 PM PST) and closed on weekends. If you send a request during off hours, please note that you will receive a response from our Customer Support Team within 2-4 business days.

Holiday Extended Return Window - All orders placed between November 1st - December 25th will be eligible for return until January 31.

We run sales throughout the year at various times of the year. The best way to be informed of sales is to sign up for our newsletter and text messages. Once you do, you will be notified of upcoming sales and discount events. 

Promotional codes cannot be combined with any other Promotions or Sales. Promotional codes are not applicable to gift cards. Promotional codes cannot be stacked.

A promo code will only work if applicable to all items in the order. Promotional codes cannot be combined with any other Promotions or Sales. Promotional codes are not applicable to gift cards. Promotional codes cannot be stacked. If you believe your code should be applicable, please reach out to our Customer Support Team using the chat feature of the website and they would be happy to look into the specific code’s policies.

FINAL SALE items are “FINAL SALE” and therefore they are not eligible for return or exchange. Please note that Gift Card purchases are also final sale and not eligible for return or exchange.

Discounts cannot retroactively apply to previous orders. Discounts are only applicable to orders placed within the timeframe of the sale. You may contact us using the chat feature of our website to discuss this further with one of our Customer Support Team members.