Refund policy

At Honeydew, we aim for complete satisfaction with every purchase of our intimates, sleepwear, and loungewear items. We understand that sometimes you may wish to return or exchange an item. Below is our policy designed to make this process as seamless as possible for you.

Returns and Exchanges Process:

  1. Eligibility: To qualify for a return or exchange, items must be in their original condition: unworn, unwashed, and with all tags attached. We reserve the right to refuse returns and exchanges that do not meet these hygiene and condition criteria.

  2. Return and Exchange Window: You have 30 days from the date of delivery to initiate a return or exchange.

  3. How to Initiate a Return or Exchange: To start a return or exchange, please use our Returns Portal accessible on our website. The portal will guide you through the steps to submit your request. For exchanges, please indicate the size or item you wish to receive in exchange.

  4. Return and Exchange Shipping: Returns and exchanges are always free. After you've initiated your request through our portal, you'll receive a pre-paid shipping label. Securely pack the items and attach the label to your package, then drop it off at the specified carrier location.

Refund Process:

  1. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. This usually takes 2-3 business days.

  2. Refund Approval: If approved, we will process your refund to the original payment method.

  3. Refund Timing: Refunds are typically processed within 5-10 business days, depending on your bank or credit card issuer.

Exchange Process:

  1. Exchange Inspection: For exchanges, we will inspect the returned item and process your exchange request.

  2. Exchange Shipping: Once the exchange is approved, your new item will be shipped to you at no additional cost.

Exceptions & Notes:

  • Final Sale Items: Items marked as final sale cannot be returned or exchanged.

Contact Us:

If you have any questions or need assistance with your order, return, or exchange, please reach out to our Customer Service team using the online chat on our website or by emailing hello@shophoneydew.com. We're here to ensure you have a delightful experience with Honeydew Intimates.

Thank you for shopping with Honeydew. We value your patronage and are committed to providing you with quality intimates, sleepwear, and loungewear.